Frequently Asked Questions (FAQ)

1. What is a 4G GPS Tracker?
Our 4G GPS Tracker is a device that uses 4G LTE networks for real-time tracking and monitoring. It provides reliable location data and is ideal for vehicles, assets, and personal safety.

2. How does the 4G GPS Tracker work?
The tracker uses GPS (Global Positioning System) satellites to determine its exact location and then sends this information via 4G networks to our cloud platform. You can access this data through our mobile app or web dashboard.

3. Can I use the tracker in remote areas?
Yes, our 4G GPS Tracker is designed to work even in remote areas, as long as there is 4G network coverage. If there is no 4G, it can automatically switch to 3G or 2G networks.

4. How accurate is the location tracking?
The tracker provides location accuracy within 5-10 meters under optimal conditions. Factors such as weather, obstacles, and network quality can affect this.

5. How do I install the 4G GPS Tracker?

• Wired Model (for Vehicle Tracking): The wired model connects directly to your vehicle’s power system. We recommend having a professional at your vehicle workshop handle the installation to ensure optimal performance and safety.
• Wireless Model: The wireless model is easy to use and highly versatile. Simply place it inside your vehicle, your child’s school bag, or even carry it in your pocket for convenient tracking.

6. Can I receive alerts from the tracker?
Yes, the tracker can send alerts for events such as movement, geo-fence breaches, low battery through Telegram Notification. You can customize these alerts through our web platform or app.

7. What is the battery life of the tracker?
Our 4G GPS Tracker is designed for energy efficiency, when moving and active, it consuming approximately 50mAh,  assume 4 hours of daily active use. Here’s how long each model can last based on this usage:

1. 3000mAh Model

• Daily Consumption: 50mAh x 4 hours = 200mAh/day
• Estimated Battery Life: 3000mAh ÷ 200mAh/day ≈ 15 days

2. 6000mAh Model

• Daily Consumption: 200mAh/day
• Estimated Battery Life: 6000mAh ÷ 200mAh/day ≈ 30 days

3. 10,000mAh Model

• Daily Consumption: 200mAh/day
• Estimated Battery Life: 10,000mAh ÷ 200mAh/day ≈ 50 days

Note: The actual battery life may vary depending on factors like environmental conditions, network signal strength, and the use of additional features.

8. Can I use multiple trackers and manage them from one platform account?
Yes, you can manage multiple devices from a single platform account. Our platform allows you to track all your devices in one dashboard, making fleet management easy.

9. How secure is the data from my GPS Tracker?
We prioritize security and use encryption to protect data transmissions. Only authorized users have access to your tracker’s data through a secure login.

10. What are the subscription options for data usage?
We offer flexible subscription plans tailored to your needs. You can choose between a 1-year or 2-year subscription, depending on your preferences and usage requirements. Both options provide continuous data coverage and full access to our tracking platform.

11. How can I get support if I have an issue?
You can reach our customer support team via email, phone, or live chat. We also have a comprehensive online support portal with guides and troubleshooting tips.

If you have more questions, feel free to contact us or check our support page for detailed information.